This survey was conducted between 2021 and 2023 and covers various aspects of academic services.
The survey shows an increase in lecturers' and students' understanding of the institution's vision, mission, objectives, and strategic direction over the past three years. There has been significant progress in understanding various aspects such as vision formulation, vision realization, vision realization timeline, vision orientation, and the underlying value system.
Satisfaction levels with institutional management have increased among lecturers, staff, students, and graduates. This improvement includes aspects such as responsiveness, service reliability, user trust, and the institution's ability to provide attention and support.
The survey also shows increased satisfaction with the implementation of partnerships. Areas of improvement include responsiveness, responsibility, cooperation climate, service quality, communication, timeliness, partnership suitability, process ease, reporting procedures, partnership benefits, and achievement of activity targets.
Several student services surveyed show high levels of satisfaction:
- Counseling and guidance services
- Interest and talent development services
- Soft skill development services
- Scholarship assistance services
- Health services
- Career counseling and job information services
All these services show improvement in satisfaction regarding service quality, responsiveness, speed, certainty, care, and accuracy.
The survey indicates increased satisfaction among lecturers and staff with human resource management, including aspects of transparency, accountability, conditionality, participation, equal rights, and balance of rights and obligations.
Students also report increased satisfaction with the performance of educational staff, lecturers, and institutional managers.
There has been increased satisfaction among lecturers, staff, students, and graduates with educational facilities and infrastructure, including adequacy, accessibility, quality, comfort, and digitalization.
Students gave very satisfactory ratings to lecturer services in various roles such as internship advisors, academic advisors, final project supervisors, and counselors.
Lecturers report very high and continuously increasing satisfaction levels with the implementation of research and community service
Alumni surveys show high satisfaction levels with graduate performance and graduate tracking services.
Satisfaction surveys on the application of Al-Islam and Kemuhammadiyahan values show very satisfactory results over the past three years, although there are still a few dissatisfied responses
Overall, this document illustrates positive trends in various aspects of academic and non-academic services at the higher education institution, with the majority of respondents reporting high levels of satisfaction.
The survey results document can be downloaded here
